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Shipping policy

FLAT RATES AND FREE SHIPPING:

FREE EXPRESS POSTAGE ON ALL AUSTRALIAN ORDERS $50.01 or more.

$7 FLAT RATE EXPRESS SHIPPING ON ORDERS UP TO $50.00

 

INTERNATIONAL ORDERS FREE OVER $250. Up to $225 is only $25(AUS)

EXPRESS SHIPPING AVAILABLE.


Cost and Time expected for pacel to arrive
Australia- 
$7 express post on all orders up to $50.00
FREE for all orders over $50.01  Express Post 1-3 business days (depending on location). 
If your package gets collected in the morning, and if you live locally to Brisbane, you could receive your item the SAME DAY.

International-
Standard Post is $25 for orders up to $225
Free for orders over $225 (post will be sent regular - must pay extra if you want express)
Express - Up to spend $150 for postage of $35
Express - spend $151-$250 for postage of $50 (due to the weight)

Standard Registered International Post and Pack & Track  7 - 10 business days.

Express Post 2 - 5 business days


 


Orders placed before 2pm each business day (QLD time) are usually packed and sent the same day. There can sometimes be a delay in processing orders following a public holiday or busy weekend (typically Mondays) and it may take an extra day to get your order out. We use FAST WAY couriers with the Brisbane Metro area, and Aus post express outside that area in , which is next business day delivery within the express post network (Australian capital cities and major metro areas). Regional areas outside the express post network may be 2-5 days.

If you have not received your items within 4 business days of making your order please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection. This is for orders sent within Australia.

Spelling errors or missing details can mean your parcel will be returned to us. Customers are responsible for covering all charges including a redirection fee of $10 and a forwarding fee of $10. These are fees the post office charge..

TRACKING YOUR ORDER
Once your order is packed and leaves our office we will provide you with a tracking number to be sure that you can keep a close eye on your beloved items!

 
INTERNATIONAL CUSTOMERS

All international orders are sent with Australia Post. All international orders are registered & require a signature upon delivery. In the event that an attempted delivery is made, you will be required to collect your item at your local post office. Customer will be responsible for any customs or import charges. Delivery time excludes customs clearance delays for your country. Delivery times are typically 7 - 10 days (standard delivery) depending on your country. Please email if you would like an exact arrival time. Express is 2 - 5 days. Note: these are business / working days

NOTE: Sometimes parcels can take longer than expected to arrive for international orders, depending on your postal service and customs clearance times. We are not responsible for this and customers need to be aware that we will not refund orders that take longer than expected. Parcels to the NZ, UK and USA rarely have any problems.

If you live outside of the USA, UK or NZ and you would like insurance on your parcel please contact us. We are not responsible if your parcel goes missing and all claims must be made with your postal service directly. These situations are extremely rare. If you would like extra security on your parcel please contact us and we can arrange this for you.

 

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